"The impact of the programme delivered by Jackie is profound"
Having worked with the Society in many different capacities over the years Jackie consistently delivers excellence in development training. The focus in recent years has been with our Junior Management team giving Colleagues an insight into the skills and behaviours a leader and a manager needs to consider.
The core content currently covered, but not limited to:
- The role of the manager
- Setting and maintaining standards
- The art of motivation
- The challenges of delegation
- Verbal and non-verbal communication
- Listening and questioning techniques
- Giving and receiving feedback
- Assertive behaviour
The impact of the programme delivered by Jackie is profound and has allowed the Colleagues who have attended to gain an awareness, not previously experienced, of essential tools and techniques setting them along their personal development journey. The most interesting feedback received following the programmes is about Jackie herself and the way she interacts with those on the programme, being very personable and fun along with delivering the programme and answering the sometimes slightly obscure questions without hesitation.
John Gavey L & D Manager, Channel Islands Cooperative Society
"Our employees have gained a lot of knowledge and have much respect for Jackie and her training methods"
Jackie Bullivant of Platform4Training has worked with Romerils as a training provider for over 12 years and has come to know us incredibly well. We have diversified over this time from builders’ merchants to a large Trade Centre and Retail Home Interiors Store. Jackie has helped us through these massive changes with change management programmes, management training, the launching of appraisals and performance management, team building, sales and customer service modules and numerous other subjects; always showing substantial and in-depth knowledge of all the subjects.
Her facilitation is always excellent and our employees very much like Jackie’s approach. The content is always relevant to the topic being covered and gives much food for thought. She always takes answers seriously, never dismissing them as wrong, emphasising good answers and providing useful examples. The sessions are delivered in a pro-active and lively manner, and she draws in the experiences of all the participants. All sessions are highly participatory and inclusive; our employees have gained a lot of knowledge from and have much respect for Jackie and her training methods.
Jackie has lately worked closely with us on our Romerils Development Programme (winner of the CIPD Jersey Branch Best Learning and Development Strategy Award 2015), designing and delivering modules on management styles, influencing, motivating and empowering, difficult conversations and resolving team conflict, time management, developing others, delegating and performance management.
To sum up Jackie’s contribution to Romerils: consistent high-quality, professional and engaging training and development delivered at the appropriate level – be that to drivers and storeman, sales staff or to senior management and executive directors and everyone in between.
Linda Pratesi HR Manager Romerils Jersey
"Jackie was quick to understand the culture of our company and is easy going and perceptive, tailoring the training to our needs and abilities."
The sessions were very interactive and we both appreciated and benefited from Jackie’s insightful viewpoints based on her own real experiences. A number of us had been line managers for a while, but needed to hone our skills to develop staff, improve their effectiveness and manage performance in a better way. Jackie was good at developing the confidence to confront problems, particularly with inappropriate behaviour and issues that are difficult to discuss.
All in all it was an enjoyable course, well delivered and with good humour. Thank you.
Vivienne Astall Housing Services Director Keniston Housing Association Bromley Kent
"I would have no hesitation in recommending Platform 4 Training and Jackie Bullivant.”
“We have used Jackie Bullivant of Platform 4 Training Ltd for various projects over the past 4 years in both our Jersey and Guernsey offices. In particular, Jackie has worked with us on a Management Development Programme, endorsed and certificated by the Institute of Leadership and Management. The programme topics include:
- Effective Communication Skills
- Leadership Skills
- Effective Coaching and Delegation
- Managing Conflict
- Influencing and Persuading Skills
- Performance Review and Appraisal
- Presentation Skills
- 360° Feedback
In addition, Jackie has worked with us on embedding our values with training on Business Communication Skills that was tailored to our specific needs and to incorporate the values of our organisation into her delivery.
I would have no hesitation in recommending Platform 4 Training and Jackie Bullivant.”
Carmel Fiddes, Head of Human Resources, EFG Wealth Solutions (Jersey) Ltd, Jersey, Channel Islands.
"Professional and excellent service..."
“Jackie Bullivant from Platform 4 Training Ltd has provided a very professional and excellent service to the Channel Islands Co-operative Society for over 10 years.
During this time she has delivered very competently and efficiently a wide range of training including the following:
- Appraisal Skills
- Team Building
- Performance Coaching
- Customer Service Skills
- Supervisory Skills
- Telephone Skills
- Train The Trainer
- Introduction to Management
- Building Self Confidence at Work
Jackie has also provided one to one coaching sessions and has conducted staff interviews, observations and reports to improve sales, customer service and teamwork. She goes beyond the call of duty and provides a first class service.
Should you require any further information regarding the work completed by Platform 4 Training Ltd, please feel free to contact me on 01534 879822”
Donna Abel, Chief Human Resources Officer, Chartered Fellow CIPD, Channel Islands Co-operative Society, Jersey
"I have no hesitation..."
“Jackie Bullivant of Platform 4 Training has delivered the following training for States of Jersey Learning and Development from 2011 to date:
- Developing Personal Effectiveness for Administration Assistants and Secretaries
- Skills for Success for Senior Secretaries and PAs
- Report Writing
- Preparing Agendas and Taking Minutes
- Effective Business English
We carry out an evaluation process after each course and the feedback has consistently indicated good to very good in the following categories:
- Trainer’s knowledge
- Trainer’s delivery style
- Trainer’s interaction with the group
Jackie is always very professional in her manner, responsive to our needs and is a pleasure to work with. I have no hesitation in providing this reference.”
Glynis Hibbeard, Head of Learning and Development, States of Jersey, Jersey, Channel Islands.
"Jackie has taught in the region of 100 courses for the GTA University Centre..."
“I have known Jackie since February 2009. In that time Jackie has taught in the region of 100 courses for the GTA University Centre ranging from the Personal Development Programmes to Open Soft Skills courses and various In House deliveries.
Jackie’s natural empathy in delivering courses puts the delegates at ease as soon as they enter the room (I speak from experience as I did the 6 month PDP course with Jackie). Her ability to bring people out of themselves is done with care and attention. Her calm approach and genuine interest in people make it easy to communicate. Her personal experiences that she brings to the course make it real.
Jackie is a very popular tutor and I have included a few feedback comments from some of our courses – they speak for themselves.
- Great at getting the class motivated and made a subject that I was dreading, really enjoyable – thankyou!
- All great and a delightful personality too
- Engaging, time passed quickly and I feel I’ve learnt a lot
- Listening and recognising concerns of delegates – able to relate
- Not intimidating
- Excellent delivery keeping our attention
- All delivered well with good techniques used to ensure everyone participates
- Listening skills
- The open discussions, excellent information and the feeling that anything could be discussed and the positive feedback.
- The course was excellent and was enjoyable. ·
- The content was well delivered and reinforced through exercises.
- The learning environment was very different to anything I am used to and was a good learning curve
- The trainer – training was delivered with humour and extremely interestingly
- The trainer – Jackie’s enthusiasm and knowledge ensured we all got the full potential benefits from the course.
- We would not hesitate to recommend Jackie to any company. She is a lovely lady who cares passionately about training and delivers excellent courses.”
Becky Link, GTA University Centre, Guernsey, Channel Islands.
"A winning combination in getting the best out of her delegates.”
“Jackie has often been my choice of soft skills trainer for a number of years now, both for the previous and current company I work for.
We like Jackie's professional, understanding approach, her adaptability and her experienced insight into exactly what is required when finding the right solution to a development need.
Jackie's enthusiasm, warm personality and sense of fun when delivering training makes for motivating sessions. Along with her sometimes challenging approach, this proves a winning combination in getting the best out of her delegates.”
Viv Roussel, Head of HR & Development, Insurance Corporation of the Channel Islands Ltd.
"Professional, enthusiastic and sympathetic to the challenges in today’s business world"
“I recently used Jackie’s training company again, having used her at my last company. I identified a requirement for some enhanced Customer Care training. Straightaway my thoughts went to Jackie, as she had previously designed bespoke training for me.
Jackie comes into your business and can look at all forms of training requirements you need. As we at Jersey Water needed a range of Customer Care training requirements and also had just a small window of time in which to turn around some effective training, Jackie came in, spoke to us about our staff, the company and what we were trying to achieve. Jackie then designed an effective one day training course covering all that we needed.
Our Customer care team thoroughly enjoyed the training day and they continue to talk about handy hints they learned.
Jackie is professional, enthusiastic and sympathetic to the challenges in today’s business world and I would have no hesitation in recommending her.”
Kim Nicolle, Jersey Water, Jersey, Channel Islands.
"An invaluable source of knowledge and experience..."
“Whether you need Jackie to help your staff to manage themselves and their teams better, to service customers more effectively, or to support you in a corporate culture turnaround project, she will prove to be an invaluable source of knowledge and experience. I have known Jackie for a long time and have benefitted from her whole range of training and consulting services when managing my businesses.”
Andrew Weatherburn BSc MBA FCA, European Operations Director, Heritage Insurance Management Limited, Guernsey, Channel Islands.
"If you decide to employ Jackie, we are sure that you will not be disappointed..."
“I have been the HR Manager at Romerils since 2001. Our company was originally a builders’ merchant, but in 2004 we diversified and began an expansion programme aimed at moving into the retail marketplace. We now have three distinct areas to our company - a trade centre, a retail home lifestyle department store and a support section, which incorporates administration and warehousing and deliveries. Part of our development required us to draw up a change management programme specifically designed to help our staff make the transition. After considering a number of potential trainers and companies, we recruited Jackie Bullivant from Platform 4 Training.
Jackie began training and developing our staff in 2005. She began by getting to know our company culture and our staff on an individual basis. Since then she has covered a number of areas and a variety of topics, including:
- Team Building
- Customer Service Skills
- Sales Skills
- Management Skills
- Stress Management
- Supervisory and Assistant Manager Workshop
- Dealing with Difficult People and Conflict
- Time Management
- Team Building
- Train the Trainer
- Appraisal skills
Jackie’s skills and knowledge are considerable and cover a wide range of subjects and topics. Her training techniques have been varied and diverse; this has been especially important to us because of the distinct sides to our business and a highly diverse workforce! Jackie has always been able to relate to all of our staff and because of her friendly approach and the fact that she obviously knows her stuff, she has been accepted by them companywide.
This approach has not detracted from her constant professionalism, sometimes in difficult circumstances and situations.
We continue to use Jackie despite her move to the UK, and she has recently been involved in assisting me in the process of designing of our new appraisal system. This has proved invaluable.
We, as a company, and myself personally, are happy to highly recommend Jackie as a training professional. If you decide to employ Jackie, we are sure that you will not be disappointed.
If you require any further information or would like to speak to me in person, please do not hesitate to contact me on my direct line, 01534 884215, between 8 am and 2 pm.”
Linda Pratesi – Assoc CIPD, HR Manager, Romerils, Jersey
"An excellent trainer..."
“In September, Jackie Bullivant was engaged to provide customised report writing training to our staff in-house.
The training was provided to the majority of Sturdza’s employees who have a wide range of differing skill sets ranging from those that had never prepared a written report before to those where the requirement for this skills forms a significant part of their day to day role.
Not only was Jackie understanding of this situation and accommodative of the additional challenges that providing training to a wide range of skill levels would present in only two different groups, the course was thoroughly prepared in our business and the standards we expect from our staff.
After the course Jackie was keen to provide feedback on each group and comment on the levels of engagement, as well as give evaluation and necessary follow up where required. Feedback from our staff was equally positive and the general consensus was that this was a valuable session that provided many with increased levels of confidence in their ability to produce reporting.
Based on this experience, as well as more general feedback from individual attendees on other external courses led by Jackie, we would have no hesitation in recommending her as an excellent trainer, or in engaging Platform 4 Training Ltd to provide additional in-house training to our staff in the future.”
Jody Welsh, Director, E . I. Sturdza Strategic Management Limited, Guernse, Channel Islands.
"I was very impressed..."
“Having used Platform 4 Training to provide a Customer Services Skill course for our staff I would have no hesitation in recommending them to anyone considering such a course.
Our Trainer Jackie Bullivant immediately engaged with the group and held their attention from start to finish. She ensured that everyone joined in, and controlled the more lively members of the group. I was very impressed with the content of the course. The exercises and DVD used expertly demonstrated the need for good service skills and what can happen when poor service is received.
All our staff gave good feedback showing they had thoroughly enjoyed the course and that they felt they got a lot out of it. We will be using Platform 4 Training again and are already in the process of planning our next course with Jackie.”
Jane Moyles, allbeauty.com, Guernsey, Channel Islands.