conflict management training courseConflict Management Training

Course Aims

Our conflict management training course is a great way to prepare you to help you to raise and address problems; help people to learn to recognise and appreciate their differences; encourage people to contribute to the team. Yet when conflict is not properly managed it becomes a serious problem.

Unmanaged, high level or low level conflict within teams and between individuals can be destructive. Work will suffer, motivation levels will fall and disagreements will escalate.

This one-day course will uncover the reasons behind human workplace conflict and will provide delegates with a range of strategies for dealing with this in the future.

Course Outline

  • What is conflict?
    • Behaviour motivation
    • The causes of workplace conflict
  • Personal Style Assessment
    • Thomas Killman Conflict Mode Instrument
    • The 5 styles and personal assessment
  • Strategies for dealing with conflict
    • Case Studies
    • Review and outcomes
    • The use of power in conflict
  • The power of negotiation
    • Listening skills
    • Effective Questioning
    • Conclusions
  • Skills Practise
  • Action Plans

This course can be held at your venue anywhere in the UK. Although we are a Kent based training provider, we travel across the UK delivering our courses as it is often more cost effective especially for larger groups.

You may also be interested in our supervisory skills training course.

For more information on our conflict management course or any of the other training that we have available, please get in touch.

 

"I would have no hesitation in recommending Platform 4 Training and Jackie Bullivant.”

Carmel Fiddes, Head of Human Resources, EFG Wealth Solutions (Jersey) Ltd, Jersey, Channel Islands.