Management Development Programme ILM Endorsed

Institute of Leadership & Management Endorsed and Certificated Programme

‘Management Development Programme’

Programme Outline
Day 1: Programme Overview and Personal Development

  • Overview and explanation of workplace tasks
  • The learning cycle and learning styles 
  • Personal learning opportunities
  • Management dilemmas
  • 360 feedback reports


Day 2: Communication Skills

Process of communication: sender / receiver relationship
The impact of face to face communication: words, tone, body language
Core conditions of good communication: respect, congruence, empathy
Communication challenges
Behaviours: aggressive, passive, passive/aggressive and assertive
Developing assertive behaviour: beliefs, rights and responsibilities

Day 3: The Role of the Manager and Leadership Styles

Review of Modules 1 and 2
The role of the manager defined and explored
Action centred leadership model (Adair): aiming for balance
Leadership Styles (Blanchard) and their application
Performance issues and four deficiencies of lack of skill, knowledge, confidence and motivation
Reasons for underperformance
Giving and receiving feedback

Day 4: Coaching and Delegation Skills

Review of Module 3
Workplace coaching for staff development: monitor, feedback, diagnose, solutions
The effective coach: do’s and don’ts
Active listening
Effective questioning
6 steps to effective coaching
Delegation: why delegate?, ineffective delegation and consequences
5 steps to effective delegation: plan, decide who, communicate, monitor and evaluate, praise and reward success

Day 5: Influencing and Persuading Skills

Review of Module 4
Covey – circles of influence and concern
Personal scenarios for influencing and persuading
Questioning styles grid: investigate v interrogate, demonstrate v lecture
The role of power: sources of personal and positional power
Positive, negative and neutral language
Communication styles: Persuading, Involving, Asserting, Attracting
Using body language: mirroring

Day 6: Personal Organisation

Review of Module 5
Personal Challenges: obstacles to effectiveness
The Decision Dilemma
Planning and Prioritising: tools, techniques, managing information
Managing Communications: written and electronic
Managing Delegation
Managing Interruptions
Desk Management

Day 7: Managing Conflict

Review of Module 6
Types of workplace conflict
The components of conflict
Thomas Kilmann Conflict Mode Instrument
5 Styles: Compete, Compromise, Accommodate, Avoid, Collaborate
Positions and Interests
Conflict resolution model
Skills practise

Day 8: Performance Review and Appraisal

Review of Module 7
The appraisal process as a management tool
The basis and stages of performance review and appraisal
Objective assessment: criteria and evidence
Planning and SMART objectives
The appraisal interview: planning, conducting and reviewing
Dealing with poor performance
Skills practise

Assignment: delegates will be asked to complete a 1200 minimum word assignment.

For more information on our management development programme, please get in touch. Our team are based in Kent but travel and deliver training across the UK.