Institute of Leadership & Management Endorsed ‘Management Development Programme’

Programme Outline
Day 1: Programme Overview and Personal Development

  • Overview and explanation of workplace tasks
  • The learning cycle and learning styles
  • Personal learning opportunities
  • Management dilemmas
  • Learning diary and tools


Day 2: Communication Skills

  • Process of communication: sender / receiver relationship
  • The impact of face to face communication: words, tone, body language
  • Core conditions of good communication: respect, congruence, empathy
  • Communication challenges
  • Behaviours: aggressive, passive, passive/aggressive and assertive
  • Developing assertive behaviour: beliefs, rights and responsibilities

Day 3: The Role of the Manager and Leadership Styles

  • Review of Modules 1 and 2
  • The role of the manager defined and explored
  • Action centred leadership model (Adair): aiming for balance
  • Leadership Styles (Blanchard) and their application
  • Performance issues and four deficiencies of lack of skill, knowledge, confidence and motivation
  • Reasons for underperformance
  • Giving and receiving feedback

Day 4: Coaching and Delegation Skills

  • Review of Module 4
  • Covey – circles of influence and concern
  • Personal scenarios for influencing and persuading
  • Questioning styles grid: investigate v interrogate, demonstrate v lecture
  • The role of power: sources of personal and positional power
  • Positive, negative and neutral language
  • Communication styles: Persuading, Involving, Asserting, Attracting
  • Using body language: mirroring
     

Day 5: Influencing and Persuading Skills

  • Review of Module 4
  • Covey – circles of influence and concern
  • Personal scenarios for influencing and persuading
  • The persuasion game: ask or tell
  • Questioning styles grid: investigate v interrogate, demonstrate v lecture
  • The role of power: sources of personal and positional power
  • Good uses and bad uses of power: compliance v cooperation
  • Positive, negative and neutral language
  • Communication styles: Persuading, Involving, Asserting, Attracting
  • Using body language: mirroring

Day 6: Personal Organisation

  • Review of Module 5
  • Personal Challenges: obstacles to effectiveness
  • The Decision Dilemma
  • Planning and Prioritising: tools, techniques, managing information
  • Managing Communications: written and electronic
  • Managing Delegation
  • Managing Interruptions
  • Desk Management

In order to receive ILM certification, an assignment is required after completion of the programme. Delegates are required to answer 3 questions relating to the training content covered over the whole programme with a minimum word count of 1200. Successful delegates will receive a certificate from ILM.