customer service training courseCustomer Service 1 Day

Course Aims

This one-day programme will begin by enabling each delegate to assess the effectiveness of current Customer Service practices within their own organisation and to recognise the responsibility they have in achieving customer satisfaction. The course will give guidance in providing excellence in Customer Service and encourage participants to action plan for workplace improvements in processes, as well as personal improvements in attitudes and behaviours.

Course Outline

  • Service Excellence
    • Why service excellence is so important
    • First impressions
    • Assessment
  • Managing for customer service
    • Exceed customer expectations
    • Moments of truth
    • Handling complaints
    • Empowered staff
  • Communication Skills
    • Positive communication
    • Language game
    • Behaviour breeds behaviour
    • DVD activity
  • Dealing with demanding customers
    • Types of customers
    • Communication choices
  • Action Plans

Our team are based in Kent but operate across the UK, delivering training sessions to your team. For more information on our courses or to discuss a bespoke training programme that you may require, please get in touch