Course Outlines

The course outlines are available under the categories of Management Skills, Business Skills and Sales Skills. Please register your interest for any of these courses using the form at the bottom of each course outline page and we will get back to you.

Each generic outline can be tailored to suit the specific needs of the organisation and/or group of delegates.

The full list of courses in alphabetical order

  • Appraisal Skills
  • Assertiveness Skills 
  • Business Writing
  • Coaching Skills
  • Customer Services Skills: 1 day
  • Customer Services Skills: 2 day
  • Dealing With Conflict And Difficult People
  • Effective Delegation
  • Essential Selling Skills
  • Managing Conflict
  • Managing Stress
  • Managing Teams
  • Performance Management
  • Presentation Skills
  • Supervisory Skills
  • Taking Minutes At Meetings
  • Team Building
  • Telephone Skills
  • Time Management
  • Train The Trainer