Search Keyword staff Total: 25 results found.
Search Result
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Coaching Skills
Category: Course Outlines/Business Skills
Course Aims This half-day programme is designed to provide delegates with a process and key skills for coaching staff under their supervision. Throughout the course, the participants will be encouraged ... Wednesday, 08 October 2008 -
Performance Management
Category: Course Outlines/Management Skills
Course Aims This one day course aims to equip managers to ‘manage' the performance of others as a process that is ongoing. Staff will benefit from developing their performance and this can be achieved ... Monday, 11 August 2008 -
Supervisory Skills
Category: Course Outlines/Management Skills
Course Aims This two-day programme will provide delegates with a powerful insight into human behaviour, enabling them to better influence and motivate the staff under their supervision. Throughout ... Thursday, 07 August 2008 -
Interviewing Skills
Category: Course Outlines/Business Skills
... of candidates to aid the selection process This course is for employees with responsibility for staff recruitment. They may have had no previous training or experience, or may wish to refresh their ... Thursday, 07 August 2008 -
Negotiation Skills
Category: Course Outlines/Business Skills
Course Aims Good negotiators aim to resolve issues to the mutual satisfaction of all involved, whether these are staff matters, internal workplace negotiations or dealing with client matters and winning ... Thursday, 07 August 2008 -
Essential Management Skills: Modules
Category: Course Outlines/Management Skills
... Providing feedback Planning improvements Module Nine: Motivation The cycle of motivation Motivational factors Guidelines for motivating staff Module Ten: Managing Conflict The causes ... Tuesday, 05 August 2008 -
Customer Service 2 Days
Category: Course Outlines/Business Skills
... for customer service - Exceed customer expectations - Moments of truth - Handling complaints - Empowered staff Communication Skills - Telephone Behaviour - Voice Control - Skills ... Tuesday, 05 August 2008 -
Customer Service 1 Day
Category: Course Outlines/Business Skills
... for customer service - Exceed customer expectations - Moments of truth - Handling complaints - Empowered staff Communication Skills - Positive communication - Language game ... Tuesday, 05 August 2008 -
Creative Personal Presentation Skills
Category: Course Outlines/Business Skills
Course Aims This one-day programme is suitable for all staff members who are required to give presentations at meetings. Whether sitting or standing, the presenter must have the necessary skills to ... Tuesday, 05 August 2008 -
Coaching And Mentoring
Category: Course Outlines/Management Skills
Course Aims This one-day programme is designed to provide delegates with processes and key skills for coaching and mentoring staff either under their supervision or from a different area of the business. ... Tuesday, 05 August 2008 -
Business Writing
Category: Course Outlines/Business Skills
... and Punctuation Sentences and Paragraphs Presentation and Layout Email Etiquette Action Plan This course is suitable for junior to middle level staff. However, if you wish to discuss the ... Tuesday, 05 August 2008 -
Appraisal Skills
Category: Course Outlines/Management Skills
Course Aims This one day programme aims to develop an understanding of the principles of performance management and knowledge of the essential elements of performance review and appraisal. On completion ... Friday, 01 August 2008 -
Counsellor Profile
Category: Counselling Service/General
Martin Bullivant LL.B, Dip Soc Admin, Dip App Soc Studies, CQSW In addition to my Honours degree in Law from the University of Warwick, my academic training as a professional counsellor included 2 years ... Friday, 01 August 2008 -
Do You Care?
Category: Articles/Current Articles
... industry are also guilty, increasingly so as back office positions are being outsourced and staff are being relocated to customer-facing roles often without adequate training and development. While I ... Friday, 01 August 2008 -
Counselling Service
Category: Counselling Service/General
Aims and commitment We are committed to providing the maximum support, encouragement and development of individuals at all levels within organisations. Our counselling service aimed to achieve this ... Saturday, 19 April 2008 -
Consultancy
Category: Consultancy/General
... may wish to assess current customer service levels and work to improve them, or identify staff training needs and develop a training strategy complete with evaluation. We will always seek to fully understand ... Saturday, 19 April 2008 -
Sales Skills
Category: Course Outlines/Sales Skills
We offer Sales Skills for Retail staff, as well as Relationship Management Skills for the Finance sector. These courses can be run as off-the-shelf training courses, or can be tailored to take into consideration ... Saturday, 19 April 2008 -
Behaviour – What’s Driving You?
Category: Articles/Current Articles
Do we ever stop to consider why we sometimes behave the way we do? Whoever we are at work, staff member, manager or director, our behaviour is visible to everyone around us and can have an effect on ... Saturday, 19 April 2008 -
Life After Training
Category: Articles/Current Articles
... gaps and securing appropriate training and development for team members is only the first part of the solution. Unfortunately, that is where it often stops and staff fail to receive the support they need ... Saturday, 19 April 2008 -
Counselling in the Workplace?
Category: Articles/Current Articles
... make them happen. But why should we think that negative phenomena amongst staff in the workplace ‘just happen’? But let’s go back to my car for a moment. If that gasket blows its inconvenient-but there’s ... Saturday, 19 April 2008 -
Customer Service: May I Help You?
Category: Articles/Current Articles
... the staff member who asked a customer to leave the shop and return a few days later to have their product repaired because: ‘I’ve just had a manicure and might chip my nails.’ (yes, really). Or the bank ... Saturday, 19 April 2008 -
Customer Service: What Really Matters Now?
Category: Articles/Current Articles
... higher level of customer service. Well, we are experiencing times of change and uncertainty, which can leave staff and managers alike demotivated. The product or service can be affected by systems, procedures ... Saturday, 19 April 2008 -
Change is All Around
Category: Articles/Current Articles
... support mechanisms in place to cope with change, whatever its cause might be, before it happens. Do you, for instance, have adequate channels for communicating with your staff? Communication is key to ... Saturday, 19 April 2008 -
Breaking Point
Category: Articles/Current Articles
... workplace stress is not peculiar to the Channel Islands, there are particular restrictions on businesses here that add to the pressures on staff. The cost of doing business in the Islands means that organisations ... Saturday, 19 April 2008 -
Welcome
Category: Static Content/General
... staff or develop yourself or others, then you can view the generic outlines and ask us to design a bespoke course for you or your staff. If you have a question or cannot find what you are looking for, ... Wednesday, 07 July 2004
