Search Keyword skills Total: 54 results found.
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Rose-Marie Gray – Training Consultant
Category: Consultant Proiles/Profiles
... in numerous IT and soft skills areas. Rose has held a range of training roles during her career, including IT Training Manager for a large retail firm based across the Channel Islands, Head of Training ... Thursday, 06 August 2009 -
Martin Bullivant – Training Consultant
Category: Consultant Proiles/Profiles
... and therapists in the rehabilitation of serious offenders. As a Director and Training Consultant for Platform 4 Training, Martin delivers training programmes and coaching sessions for Counselling Skills, ... Thursday, 06 August 2009 -
Coaching Skills
Category: Course Outlines/Business Skills
Course Aims This half-day programme is designed to provide delegates with a process and key skills for coaching staff under their supervision. Throughout the course, the participants will be encouraged ... Wednesday, 08 October 2008 -
Performance Management
Category: Course Outlines/Management Skills
Course Aims This one day course aims to equip managers to ‘manage' the performance of others as a process that is ongoing. Staff will benefit from developing their performance and this can be achieved ... Monday, 11 August 2008 -
Train The Trainer
Category: Course Outlines/Business Skills
Course Aims This two-day programme aims to equip the ‘trainer' with the key skills essential for successful training design, delivery and evaluation. The course has a dual focus in terms of understanding ... Thursday, 07 August 2008 -
Time Management
Category: Course Outlines/Business Skills
Course Aims This one-day programme aims to equip delegates with key skills which are essential in today's challenging working environment. To remain in control of your workload, time, and the demands ... Thursday, 07 August 2008 -
Telephone Skills
Category: Course Outlines/Business Skills
Course Objectives This one day training course aims to equip delegates with the essential skills for dealing with both internal and external customers on the telephone. The training has a ‘customer ... Thursday, 07 August 2008 -
Team Building
Category: Course Outlines/Business Skills
Course Information This course will be designed for your own particular team taking into consideration any specific needs or learning objectives. We can work with you to include various team building ... Thursday, 07 August 2008 -
Taking Minutes At Meetings
Category: Course Outlines/Business Skills
... aiming to provide tools and techniques to more easily capture the relevant data. The course is highly interactive, providing delegates with opportunities to practise the skills learned. Course Outline ... Thursday, 07 August 2008 -
Supervisory Skills
Category: Course Outlines/Management Skills
Course Aims This two-day programme will provide delegates with a powerful insight into human behaviour, enabling them to better influence and motivate the staff under their supervision. Throughout ... Thursday, 07 August 2008 -
Report Writing
Category: Course Outlines/Business Skills
Course Aims This half-day programme aims to provide delegates with the essential skills for successful report writing. The training will focus on analysing the needs of the audience, in order to meet ... Thursday, 07 August 2008 -
Relationship Management
Category: Course Outlines/Sales Skills
Course Aims This two-day programme aims to provide delegates with a combination of ‘soft' skills which are essential to successful client relationship management. The skill areas include establishing ... Thursday, 07 August 2008 -
Interviewing Skills
Category: Course Outlines/Business Skills
Course Aims This one day course will equip delegates with the key skills for successful recruitment interviewing. Delegates will consider the importance of accurate planning and preparation leading ... Thursday, 07 August 2008 -
Negotiation Skills
Category: Course Outlines/Business Skills
... have expected. This is a very practical one day workshop where the focus will be on developing and practicing new skills. Course Outline What is negotiation? Why do some negotiations fail? A ... Thursday, 07 August 2008 -
Managing Teams
Category: Course Outlines/Management Skills
... symptoms of team issues and take measures to resolve these? This one day course aims to equip delegates with the essential skills required to create and maintain successful teams. The course is interspersed ... Thursday, 07 August 2008 -
Effective Delegation
Category: Course Outlines/Management Skills
Course Aims The art of delegation is one of the most important management skills, and one of the easiest to go wrong. We must examine the reasons to delegate, how to delegate, and the consequences of ... Thursday, 07 August 2008 -
Managing Meetings
Category: Course Outlines/Management Skills
... Member participation A logical format Participant characteristics Behaviour which helps or hinders Dealing with different ‘types' of people The chairperson Characteristics and skills ... Thursday, 07 August 2008 -
Managing Conflict
Category: Course Outlines/Management Skills
... 5 styles and personal assessment Strategies for dealing with conflict Case Studies Review and outcomes The use of power in conflict The power of negotiation Listening skills ... Thursday, 07 August 2008 -
Leadership Skills
Category: Course Outlines/Management Skills
Course Aims This two day programme aims to define the role of a leader and explores the differences between being a manager and being a leader. Today, managers are often called upon to demonstrate leadership ... Thursday, 07 August 2008 -
Introduction To Management
Category: Course Outlines/Management Skills
Course Aims This two day training programme is designed to equip new managers with the foundation of key skills and knowledge essential for successful management. Delegates will have the opportunity ... Thursday, 07 August 2008 -
Influencing And Persuading Others
Category: Course Outlines/Business Skills
Course Aims This one-day course aims to provide delegates with the skills necessary to improve their communication styles, in order to make the most of every opportunity to influence and persuade others. ... Wednesday, 06 August 2008 -
Essential Selling Skills
Category: Course Outlines/Sales Skills
... sale. Throughout the programme, delegates have the opportunity to practise their new skills in order to improve workplace performance and achieve personal growth. Course Outline Principles of ... Wednesday, 06 August 2008 -
Essential Management Skills: Modules
Category: Course Outlines/Management Skills
... the skills back in the workplace between modules, which will help to accelerate learning. The programme aim is to equip delegates with the key skills and knowledge essential for successful management. ... Tuesday, 05 August 2008 -
Presentation Skills
Category: Course Outlines/Business Skills
Course Aims This two-day programme is designed to guide delegates through the many essential skills for design and delivery of an effective presentation. The course is highly participative, with many ... Tuesday, 05 August 2008 -
Dealing With Conflict And Difficult People
Category: Course Outlines/Business Skills
... thinking processes and negative beliefs in order to be more effective in these skills. This one day course will be highly interactive and will include case studies, group activities and skills practice. ... Tuesday, 05 August 2008 -
Customer Service 2 Days
Category: Course Outlines/Business Skills
... for customer service - Exceed customer expectations - Moments of truth - Handling complaints - Empowered staff Communication Skills - Telephone Behaviour - Voice Control - Skills ... Tuesday, 05 August 2008 -
Customer Service 1 Day
Category: Course Outlines/Business Skills
... for customer service - Exceed customer expectations - Moments of truth - Handling complaints - Empowered staff Communication Skills - Positive communication - Language game ... Tuesday, 05 August 2008 -
Creative Personal Presentation Skills
Category: Course Outlines/Business Skills
Course Aims This one-day programme is suitable for all staff members who are required to give presentations at meetings. Whether sitting or standing, the presenter must have the necessary skills to ... Tuesday, 05 August 2008 -
Coaching And Mentoring
Category: Course Outlines/Management Skills
Course Aims This one-day programme is designed to provide delegates with processes and key skills for coaching and mentoring staff either under their supervision or from a different area of the business. ... Tuesday, 05 August 2008 -
Business Writing
Category: Course Outlines/Business Skills
Course Aims This one-day programme aims to equip delegates with essential skills necessary for successful letter writing in business. It is designed to combat fears and encourage confidence in writing ... Tuesday, 05 August 2008 -
Assertiveness Skills
Category: Course Outlines/Business Skills
... and skill application. The aim in all communication should not be to win, but to seek the best outcome for both parties. This course will provide delegates with the key skills to plan and structure ... Tuesday, 05 August 2008 -
Appraisal Skills
Category: Course Outlines/Management Skills
... essential elements of an appraisal Assessment and Objective Setting Planning and Structuring the interview Key appraisal interviewing skills Skills Practise Giving and receiving feedback ... Friday, 01 August 2008 -
Counsellor Profile
Category: Counselling Service/General
... training (strategies for thinking differently). Designing and running educational programs in the areas of alcohol and drug misuse, social skills, anger management, and various offending behaviour programs. ... Friday, 01 August 2008 -
Do You Care?
Category: Articles/Current Articles
... and the type of language we use. From a basic platform of good customer service a company can introduce training in sales skills and develop a sales culture. Many businesses are re-locating their call ... Friday, 01 August 2008 -
Testimonials
Category: News/Latest
Testimonials "Excellent training which answered all my questions and more" CPA Ltd delegate: Time Management Skills "The tutor was great and made it interesting - excellent solutions ... Sunday, 20 April 2008 -
Counselling Service
Category: Counselling Service/General
Aims and commitment We are committed to providing the maximum support, encouragement and development of individuals at all levels within organisations. Our counselling service aimed to achieve this ... Saturday, 19 April 2008 -
Consultancy
Category: Consultancy/General
... of skills back to the workplace following a training event Difficult staff member issues resolved Re-design, delivery and evaluation of internal product training procedures Assessment and improvement ... Saturday, 19 April 2008 -
About Us
Category: Working With You/General
Why was Platform 4 Training established? Over many years, Jackie has gained a great deal of experience in delivering ‘open', generic training programmes to groups of individuals with varying experience ... Saturday, 19 April 2008 -
Sales Skills
Category: Course Outlines/Sales Skills
We offer Sales Skills for Retail staff, as well as Relationship Management Skills for the Finance sector. These courses can be run as off-the-shelf training courses, or can be tailored to take into consideration ... Saturday, 19 April 2008 -
Business Skills
Category: Course Outlines/Business Skills
Develop your business skills through our wide variety of training courses. The courses offered can be run as off-the-shelf training, or can be designed to meet specific learning objectives. We are able ... Saturday, 19 April 2008 -
Management Skills
Category: Course Outlines/Management Skills
We offer a range of management training which can be tailored to the level required. The courses offered can be run as off-the-shelf training, or can be designed to meet specific learning objectives. ... Saturday, 19 April 2008 -
Training to Train
Category: Articles/Current Articles
... a training consultant and this made me somewhat of a target. Overall, it was a mixed experience as it is difficult not to analyse and compare training skills. Whilst the topic was extremely interesting ... Saturday, 19 April 2008 -
Behaviour – What’s Driving You?
Category: Articles/Current Articles
... it is a skill that can be learnt and improved over time. Training in assertiveness skills will provide people with insight and understanding of their personal ‘beliefs and rights’ which may be limiting ... Saturday, 19 April 2008 -
Life After Training
Category: Articles/Current Articles
... experience and are eager to get back to work and translate their new skills and knowledge into their everyday situation. But how exactly do you, as a manager, ensure that the motivation people enjoyed ... Saturday, 19 April 2008 -
Counselling in the Workplace?
Category: Articles/Current Articles
... or address alcohol or drug misuse. Social skills training, handling conflict, assertive behaviour, bereavement counselling or other such personal issues may be indicated. It is a responsible step by ... Saturday, 19 April 2008 -
Customer Service: May I Help You?
Category: Articles/Current Articles
The results of a recent customer service shopping survey placed Jersey near the bottom compared to other places in the British Isles. What can organisations do to redress the balance? What a wake-up ... Saturday, 19 April 2008 -
Customer Service: What Really Matters Now?
Category: Articles/Current Articles
... we use. Once we attain a good level of customer service, from this basic platform a company can introduce training in sales skills and develop a sales culture. What is the level of customer service ... Saturday, 19 April 2008 -
Change is All Around
Category: Articles/Current Articles
... fear for their jobs. Although young people coming through the education system now are being taught that there are no long a ‘jobs for life’ and that they must arm themselves with the transferable skills ... Saturday, 19 April 2008 -
Breaking Point
Category: Articles/Current Articles
... more general causes of work-related stress include poor communication, a bad working environment and skills not matching those that are needed for the job. Bullying is another cited reason. None of these ... Saturday, 19 April 2008 -
Actions Speak Louder Then Words
Category: Articles/Current Articles
... Skills’, ‘Supervisory Skills’ or ‘Management Skills’ courses will provide this opportunity. Quiz answers arrogance/aloof power/high status impatience/bored/nervous nervous/insecure nervous/worried ... Saturday, 19 April 2008 -
Management Skills
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Business Skills
Category: Category
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Sales Skills
Category: Category
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Course Outlines
Category: Section
The course outlines are available under the categories of Management Skills, Business Skills and Sales Skills. Please register your interest for any of these courses using the form at the bottom of each ...
