Search Keyword people Total: 21 results found.
Search Result
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Performance Management
Category: Course Outlines/Management Skills
... with difficult issues Behaviour types: assertive and un-assertive Dealing with difficult people and behaviours Perceptions and triggers Confidence and motivation builders Planning for consistency ... Monday, 11 August 2008 -
Managing Teams
Category: Course Outlines/Management Skills
Course Aims The vast majority of the working population are required to work within a team of one description or another. When asked, many people can recite the values of teamwork and describe the ... Thursday, 07 August 2008 -
Managing Meetings
Category: Course Outlines/Management Skills
... Member participation A logical format Participant characteristics Behaviour which helps or hinders Dealing with different ‘types' of people The chairperson Characteristics and skills ... Thursday, 07 August 2008 -
Managing Conflict
Category: Course Outlines/Management Skills
Course Aims Conflict is often needed to raise and address problems; help people to learn to recognise and appreciate their differences; encourage people to contribute to the team. Yet when conflict ... Thursday, 07 August 2008 -
Essential Selling Skills
Category: Course Outlines/Sales Skills
Course Objectives This one-day programme aims to provide salespeople with an insight into buyer motivation from a variety of different types of customers and sales situations which may present themselves. ... Wednesday, 06 August 2008 -
Dealing With Conflict And Difficult People
Category: Course Outlines/Business Skills
Course Objectives This one day programme will provide delegates with an in-depth understanding of human behaviours associated with difficult people and situations of conflict at work. By using assertive ... Tuesday, 05 August 2008 -
Assertiveness Skills
Category: Course Outlines/Business Skills
... their communications to best effect for each of their own specific workplace situations. Delegates should feel more confident and in control when dealing with work relationships, difficult people and ... Tuesday, 05 August 2008 -
Do You Care?
Category: Articles/Current Articles
... to the popular culture of the countries with which they will be dealing in order that they can understand the people they will be talking to. Although poorly paid in comparison with Europe, these people ... Friday, 01 August 2008 -
Counselling Service
Category: Counselling Service/General
... and it is aimed, in particular, at helping people with the following needs: Anger Management Stress Management Handling Conflict Assertive Behaviour Bereavement Counselling Other personal ... Saturday, 19 April 2008 -
Consultancy
Category: Consultancy/General
... and operational systems. Organisations engage consultancy services for a variety of reasons. Your concerns may be around ‘quality' issues in terms of people or management of people or processes. You ... Saturday, 19 April 2008 -
Training to Train
Category: Articles/Current Articles
... and I did learn a lot, the rather ‘over-direct’ style of firing questions at people and being quite contrary, did not really impress me greatly. Don’t get me wrong, ‘direct’ is good when it is done in ... Saturday, 19 April 2008 -
Behaviour – What’s Driving You?
Category: Articles/Current Articles
... in the office at 10.30, we feel that you are taking advantage of your position and it leaves the team feeling very de-motivated.’ Most people, particularly those who use aggressive behaviour, find it ... Saturday, 19 April 2008 -
Life After Training
Category: Articles/Current Articles
There’s more to training than sending people on courses. Training and development is now accepted as an ongoing process in most businesses. The need is usually identified through the organisation’s performance ... Saturday, 19 April 2008 -
Counselling in the Workplace?
Category: Articles/Current Articles
... blow a gasket. This engineering slant on things is interesting. After all, a great many of the words we now use to apply to people were originally engineering or scientific terms. A couple of generations ... Saturday, 19 April 2008 -
Customer Service: May I Help You?
Category: Articles/Current Articles
... carried out on telephone are just two aspects of how the customer experience is changing rapidly. Ever-increasing levels of choice in all aspects of life added to people’s busy lifestyles means that the ... Saturday, 19 April 2008 -
Customer Service: What Really Matters Now?
Category: Articles/Current Articles
... in your place of work? Do people really appreciate the loss of revenue to an organisation each time we fail the customer? The Word of Mouth Effect Research tells us that one unhappy customer will tell ... Saturday, 19 April 2008 -
Change is All Around
Category: Articles/Current Articles
... as construction and retail, a greater leaning towards more efficient, up-to-date management techniques. Change Is Viewed Differently While change is welcomed by some people and seen as a challenge, ... Saturday, 19 April 2008 -
Breaking Point
Category: Articles/Current Articles
... to stress, which undermines performance, is costly to employers and ultimately can make people ill. A Big Problem According to statistics compiled in the UK, 12.8 million working days were lost to ... Saturday, 19 April 2008 -
Actions Speak Louder Then Words
Category: Articles/Current Articles
... have got the job – it is of ongoing significance in the way we are viewed by other people every single day. Body Language - Conveying a Message Studies carried out in the 1960s by communications ... Saturday, 19 April 2008 -
Belbin Team Roles
Category: Articles/Current Articles
... recruitment advertisement and you will notice that the advertiser is more than likely looking to attract people with, among other attributes, ‘the ability to work well within a team’. There is no doubt ... Saturday, 19 April 2008 -
Course Outlines
Category: Section
... Customer Services Skills: 2 day Dealing With Conflict And Difficult People Effective Delegation Essential Management Skills: Modules Essential Selling Skills Influencing And Persuading Others Interviewing ...
