Search Keyword customer Total: 13 results found.
Search Result
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Rose-Marie Gray – Training Consultant
Category: Consultant Proiles/Profiles
... skills programmes including Presentation Skills, Train the Trainer, Customer Service, Time Management and Telephone Skills. ... Thursday, 06 August 2009 -
Privacy Policy
Category: Legal/Legal
... such as postcode, preferences and interests other information relevant to customer surveys and/or offers What we do with the information we gather We require this information to understand ... Thursday, 21 August 2008 -
Telephone Skills
Category: Course Outlines/Business Skills
Course Objectives This one day training course aims to equip delegates with the essential skills for dealing with both internal and external customers on the telephone. The training has a ‘customer ... Thursday, 07 August 2008 -
Essential Selling Skills
Category: Course Outlines/Sales Skills
Course Objectives This one-day programme aims to provide salespeople with an insight into buyer motivation from a variety of different types of customers and sales situations which may present themselves. ... Wednesday, 06 August 2008 -
Customer Service 2 Days
Category: Course Outlines/Business Skills
Course Aims This two-day programme will begin by enabling each delegate to assess the effectiveness of current Customer Service practices within their own organisation and to recognise the responsibility ... Tuesday, 05 August 2008 -
Customer Service 1 Day
Category: Course Outlines/Business Skills
Course Aims This one-day programme will begin by enabling each delegate to assess the effectiveness of current Customer Service practices within their own organisation and to recognise the responsibility ... Tuesday, 05 August 2008 -
Do You Care?
Category: Articles/Current Articles
What is happening to our customer service levels in Jersey? How hard should we be trying to attract and keep customers? These are examples of customer ‘care' that have been experienced in the ... Friday, 01 August 2008 -
Consultancy
Category: Consultancy/General
... may wish to assess current customer service levels and work to improve them, or identify staff training needs and develop a training strategy complete with evaluation. We will always seek to fully understand ... Saturday, 19 April 2008 -
Behaviour – What’s Driving You?
Category: Articles/Current Articles
... wish to become more assertive in the workplace: to influence people to promote effective team working to create interdependence to deal with unreasonable requests to handle an irate customer ... Saturday, 19 April 2008 -
Life After Training
Category: Articles/Current Articles
... there were concerns about the standard of customer service. While the managers were confident in the capabilities of the staff, they could sense a real danger of apathy and a further drop in the level ... Saturday, 19 April 2008 -
Customer Service: May I Help You?
Category: Articles/Current Articles
The results of a recent customer service shopping survey placed Jersey near the bottom compared to other places in the British Isles. What can organisations do to redress the balance? What a wake-up ... Saturday, 19 April 2008 -
Customer Service: What Really Matters Now?
Category: Articles/Current Articles
What is happening to our customer service levels in Jersey? With summer and the sales behind us – how hard should we be trying to attract and keep customers? True Quoted conversations Customer: ‘Can ... Saturday, 19 April 2008 -
Course Outlines
Category: Section
... order Category order Appraisal Skills Assertiveness Skills Business Writing Coaching And Mentoring Creative Personal Presentation Skills Creative Thinking Customer Services Skills: 1 day ...
