Managing Conflict
Course Aims
Conflict is often needed to raise and address problems; help people to learn to recognise and appreciate their differences; encourage people to contribute to the team. Yet when conflict is not properly managed it becomes a serious problem.
Unmanaged, high level or low level conflict within teams and between individuals can be destructive. Work will suffer, motivation levels will fall and disagreements will escalate.
This one-day course will uncover the reasons behind human workplace conflict and will provide delegates with a range of strategies for dealing with this in the future.
Course Outline
What is conflict?
- Behaviour motivation
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The causes of workplace conflict
Personal Style Assessment
- Thomas Killman Conflict Mode Instrument
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The 5 styles and personal assessment
Strategies for dealing with conflict
- Case Studies
- Review and outcomes
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The use of power in conflict
The power of negotiation
- Listening skills
- Effective Questioning
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Conclusions
