Introduction To Management
Course Aims
This two day training programme is designed to equip new managers with the foundation of key skills and knowledge essential for successful management.
Delegates will have the opportunity to explore the many different aspects of their role and learn how ‘soft skills' will produce ‘hard results'.
The course is highly participative and encourages self assessment of strengths and areas for improvement.
Course Outline
Day 1
The Role of the Manager
- Positioning within the organisation
- Characteristics of effective managers
- Leadership styles
- Personal assessment
Key Management Competencies
- Planning and Goal Setting
- Co-ordinating and controlling
- Problem solving
- Decision making
Effective Communication
- Core conditions of good communication
- Active listening
- Structuring questions
- Rapport and relationship
- Assertive communication
Day 2
Managing Performance
- Performance Management Model
- Observing and giving feedback
-
Dealing with poor performance
Disciplinary skills
- Managing conflict
- Grievance procedures
-
Disciplinary procedures
Leading the team
- Team Leader Role
- Managing Resources
-
Managing team meetings
Action Planning
