Essential Management Skills: Modules
Course Objectives
This management training programme has been designed to be held as a series of twelve modules of two hours duration. Delegates will have the opportunity to observe, experience or apply the skills back in the workplace between modules, which will help to accelerate learning.
The programme aim is to equip delegates with the key skills and knowledge essential for successful management. It will provide a foundation for managers, as they analyse the many different aspects of their role and learn how ‘soft skills' produce ‘hard results'.
Opportunity will be given for each individual delegate to assess their own particular strengths and areas for improvement. They will have one or two short tasks to complete within their learning guide between modules and from module two onwards, the modules will begin with a review of the previous one achieving re-enforcement of key learning points.
Throughout the modules the aim is to achieve a high level of delegate participation with a range of group or paired activities and relevant thought provoking games. Each module builds upon skill levels, promoting involvement and maximising learning.
Programme Content:
Module One: The Role of the Manager
- Positioning within the organisation
- Effective ‘v' ineffective managers
- Setting and maintaining standards
Module Two: Personal Organisation
- Time management tools
- Planning and prioritising
- Controlling interruptions
Module Three: Management Styles
- Four basic styles
- Self assessment
- The Marlow Matrix
Module Four: Key management competencies
- Goal Setting
- Problem solving
- Decision making
Module Five: Coaching and Delegation
- Coaching Skills
- Effective Delegation
Module Six: Effective Communication I
- Core conditions of good communication
- Active listening
- Structuring questions
Module Seven: Effective Communication II
- Rapport and relationship
- Behaviour types
- Assertiveness
Module Eight: Performance Management
- Monitoring performance
- Providing feedback
- Planning improvements
Module Nine: Motivation
- The cycle of motivation
- Motivational factors
- Guidelines for motivating staff
Module Ten: Managing Conflict
- The causes of workplace conflict
- Personal style assessment
- Strategies for dealing with conflict
Module Eleven: Managing Teams
- Belbin team roles
- Building blocks of teamwork
- Effective team meetings
Module Twelve: Managing Change
- Human reactions to change
- Change drivers
- Tools for managing change
These modules can be used as a guide for designing and developing your own essential management skills. We can help you to select and tailor any of these modules just contact Jackie Bullivant for more information.
