Negotiation Skills
Course Aims
Good negotiators aim to resolve issues to the mutual satisfaction of all involved, whether these are staff matters, internal workplace negotiations or dealing with client matters and winning new business.
By approaching negotiations with a view to combining and consolidating rather than winning at all costs, it is possible to create situations where both sides get much more than they could have expected.
This is a very practical one day workshop where the focus will be on developing and practicing new skills.
Course Outline
- What is negotiation?
- Why do some negotiations fail?
- A four part model of negotiation
- Understanding negotiation behaviours
- Key negotiation tactics and avoiding common traps
- Identify and evaluate options
- Establishing rapport
- Develop and confirm your negotiation "objectives"
- Test common ground and identify differences
- Explore alternatives and find new opportunities
- Achieve final agreement
