Influencing And Persuading Others
Course Aims
This one-day course aims to provide delegates with the skills necessary to improve their communication styles, in order to make the most of every opportunity to influence and persuade others.
An in-depth exploration of the process of communication will enable the participants to understand the impact of behaviour and its' effect upon relationships. Delegates will learn how to adapt their communication style to gain the best results in a variety of different circumstances.
The day will include small group activities, practical exercises and skills practise.
Course Outline
Welcome and Introductions
- Personal Experiences and course objectives
Barriers to Effective Communication
- The communication game
- Personal communication styles
Sender/Receiver Relationship
- The process of communication
- Encoding and decoding messages
Positional and personal power basis
- Ego states
- Assessing relationships
Building rapport, trust and commitment
- Interpreting body language
- Effective mirroring
Influencing language
- Positive, negative and neutral words
- Choose your style: Persuading, Asserting, Involving, Attracting
Effective Questioning skills
- Types of questions
- Questioning styles
Skills Practise
Action Plans
