ILM Course
Institute of Leadership & Management Endorsed and Certificated Programme
‘Management Development Programme’
Programme Outline
Day 1: Programme Overview and Personal Development
Overview and explanation of workplace tasksThe learning cycle and learning styles
Personal learning opportunities
Management dilemmas
360 feedback reports
Day 2: Communication Skills
Process of communication: sender / receiver relationshipThe impact of face to face communication: words, tone, body language
Core conditions of good communication: respect, congruence, empathy
Communication challenges
Behaviours: aggressive, passive, passive/aggressive and assertive
Developing assertive behaviour: beliefs, rights and responsibilities
Day 3: The Role of the Manager and Leadership Styles
Review of Modules 1 and 2The role of the manager defined and explored
Action centred leadership model (Adair): aiming for balance
Leadership Styles (Blanchard) and their application
Performance issues and four deficiencies of lack of skill, knowledge, confidence and motivation
Reasons for underperformance
Giving and receiving feedback
Day 4: Coaching and Delegation Skills
Review of Module 3Workplace coaching for staff development: monitor, feedback, diagnose, solutions
The effective coach: do’s and don’ts
Active listening
Effective questioning
6 steps to effective coaching
Delegation: why delegate?, ineffective delegation and consequences
5 steps to effective delegation: plan, decide who, communicate, monitor and evaluate, praise and reward success
Day 5: Influencing and Persuading Skills
Review of Module 4Covey – circles of influence and concern
Personal scenarios for influencing and persuading
Questioning styles grid: investigate v interrogate, demonstrate v lecture
The role of power: sources of personal and positional power
Positive, negative and neutral language
Communication styles: Persuading, Involving, Asserting, Attracting
Using body language: mirroring
Day 6: Presentation Skills
Review of Module 5Personal experiences and objectives
Preparation and design: key elements
Preparing the setting: room layout, size, environment
Introductions, openings and closes
Verbal and non-verbal communication
Dealing with nerves
Skills practise, recording (if applicable) and feedback
Day 7: Managing Conflict
Review of Module 6Types of workplace conflict
The components of conflict
Thomas Kilmann Conflict Mode Instrument
5 Styles: Compete, Compromise, Accommodate, Avoid, Collaborate
Positions and Interests
Conflict resolution model
Skills practise
Day 8: Performance Review and Appraisal
Review of Module 7The appraisal process as a management tool
The basis and stages of performance review and appraisal
Objective assessment: criteria and evidence
Planning and SMART objectives
The appraisal interview: planning, conducting and reviewing
Dealing with poor performance
Skills practise
Assignment: delegates will be asked to complete a 1200 minimum word assignment.
