ArticlesDo You Care?
What is happening to our customer service levels in Jersey?
How hard should we be trying to attract and keep customers?
Belbin Team Roles
Jackie Bullivant, director of Channel Islands training organisation Platform 4 Training, has gained accreditation in Belbin Team Role methodology. But what is it, and how does it work?
Actions Speak Louder Then Words
It’s not necessarily what you say that will aid your success, it’s the unsaid language that counts.
We all know, and have probably practiced, correct interview behaviour. You know the good practices – firm handshake, look the interviewers in the eye, maintain a relaxed, balanced posture, don’t fiddle with your hair and so on. But remember that the importance of body language does not stop once you have got the job – it is of ongoing significance in the way we are viewed by other people every single day.
Breaking Point
Stress in the workplace is alive and well. Despite at least a decade passing since it was identified as a problem, businesses are increasingly requesting training interventions to manage it.
Although workplace stress is not peculiar to the Channel Islands, there are particular restrictions on businesses here that add to the pressures on staff. The cost of doing business in the Islands means that organisations have to be lean machines and the perception, both inside and outside of business, is that despite an increasing workload there is little additional recruitment going on.
Behaviour – What’s Driving You?
Do we ever stop to consider why we sometimes behave the way we do?
Whoever we are at work, staff member, manager or director, our behaviour is visible to everyone around us and can have an effect on them.
